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Title :

POLITENESS STRATEGIES AND MOTIVATION IN ACADEMIC LIBRARIES

Authors :

HAUWA MOHAMMED SANI

Different professions are known to have different communicative behaviours associated with or peculiar to them which employees exhibit during service encounter. Embedded in the communicative behavior of these individuals is politeness, which is needed in almost all interactions. Academic Libraries are coordinated units consisting of collections of written, printed or other graphic materials including films, slides, phonograph records and tapes house organized and interpreted to meet broad and varying needs of staff and students in an efficient and ethical manner. In order to achieve the set goals, there is the need to create a linguistic rapport and a positive work environment where both staff and students feel valued and appreciated. Being the case, both the staff and the students are the most valuable people in the library setting. It then presupposes that there is the need for the establishment of effective linguistic rapport capped with much respect and coached in polite interactions in order to promote educational development within the University system. The data for the study was collected through participant observation and the use of three media techniques (audio, video, pen and paper recordings). Brown and Levinson?s (1987) politeness theory serves as a model to the study. The research finds out that five factors which can be summarized in the acronym PERMA serve as the contextual co variants of the characteristic of the librarian/patron?s verbal acts.